Last Updated: January 2026

1. Introduction

Zen Window Cleaning (49 855 848 173) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our window cleaning and pressure cleaning services or interact with our website at zenwindowcleaning.com.au.

By using our services or website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you request a quote, book a service, or contact us. This may include your name, phone number, email address, property address, and details about your property relevant to the services you're requesting.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information including your IP address, browser type, device information, pages visited, and the date and time of your visit. This information is collected through cookies and similar technologies.

2.3 Information from Third Parties

We may receive information about you from third-party platforms if you interact with us through social media, online directories, or referral partners.

3. How We Use Your Information

We use the information we collect to provide and improve our services, including to process and fulfil your service requests, communicate with you about appointments, quotes, and invoices, send appointment reminders and follow-up communications, respond to your enquiries and provide customer support, improve our website and services, send marketing communications (where you have consented), and comply with legal obligations.

4. Disclosure of Your Information

We do not sell your personal information to third parties. We may share your information with service providers who assist us in operating our business (such as payment processors, scheduling software, and email marketing platforms), professional advisors (such as accountants and lawyers), government authorities when required by law, and third parties with your consent.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer required, we will securely delete or de-identify it.

7. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to access the personal information we hold about you, request correction of any inaccurate information, request deletion of your information (subject to legal requirements), opt out of marketing communications at any time, and lodge a complaint if you believe your privacy has been breached.

To exercise any of these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint, please contact us:

Zen Window Cleaning

Nerang, Gold Coast, Queensland

Phone: 1800 517 402

Website: zenwindowcleaning.com.au

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you are not satisfied with our response to your privacy concern.